To take a CITB eCourse examination you will need the correct form of photographic ID. Please see below the correct form of ID for each form of delivery.
|Non-UK/Non EU Photocard drivinf licence
|Passport without signature
|European national identity card
|UK Paper driving licence (issued before March 2000)
|Citizen Card or other proof of age card showing the PASS hologram
|Young scot card showing the PASS hologram
|CSCS Card or CSCS Partner card showing the CSCS logo (hologram)
|UK Armed Forces ID card
|UK Armed Forces veteran ID card
|UK home office travel documents
*The secondary ID option is only available to use at a Test Centre.
For an online examination delegates under the age of 18 require a legal parent or guardian to be present during the check in process to give verbal consent. The reason for this is because Pearson VUE record all online exams and minors (under 18) are not legally allowed to consent for themselves to being recorded by a third party. If you are under the age of 18 and you start your exam without a parent or guardian present, you will not be able to proceed with your exam and will have to pay t re-schedule.
For a test centre examination delegates over the age of 16 can attend and complete an exam without the need for parental consent. If you are under the age of 16 the parental consent form must be complete and provided to the centre at the time of exam delivery.
Both our HSA and SMETS eCourse have an end of course examination that you must pass before you are eligable to download your certificate. Once you have fully completed the course material on the CITB eCourses platform you will see a button appear on your dashboard that says ‘BOOK FREE EXAM’ Once you click on this button it will ask how you would like to take your exam, online or at a test centre. You will then proceed with following the instructions to book your preferred date/time with Pearson VUE.
Once you have completed your booking, the date and time of your exam will show on your CITB eCourses dashboard.
Should you need to amend or cancel this booking you may do so by click on the ‘Manage my booking’ link. Online examinations can be cancelled or amended up to 30 mins before the examination is due to start. If you are scheduled to take your examinaiton at a test centre , you may not amend or cancel your exam if it is within a 48 hour window before the exam date/time.
The following accommodations are available when you choose to take your examination at a test centre, we do not offer these accommodations for online examinations:
To book your exam with either of the above accommodations please follow the instructions above to as far as selecting you would like to take your examination at a test centre. Do not go as far as selecting a date/time, Pearson VUE will need to make this booking for you. You can then contact Pearson VUE directly by emailing VUECITBeCoursesSupport@pearson.com or calling 0345 850 8789. Once they have completed your booking, the date and time of your exam will be shown on your CITB Dashboard.
If you fail the end of course examination you can retake it. All you need to do is log into your CITB account, locate the ‘Book Exam Chargeable’ button on your Dashboard. This will then take you through the same process as your first exam booking, select how you would like to take your exam, then proceed with following the instructions to book your preferred date/time with Pearson VUE.
The first attempt of your examination is included in the price of the course. However, should you fail, you will be charged £21 for any subsequent attempts.
Once you have completed your booking, the date and time of your exam will be shown on your CITB Dashboard.
Please be aware that CITB have been made aware of an error message that occurs during the examination check in stage. The message reads 'OnVUE can't be opened because Apple cannot check it for malicious software.'
Apple are aware of the issue and are looking to resolve this as soon as possible. However, in the meantime there is a workaround provided on the official Apple website, please use this link to access it https://support.apple.com/en-in/guide/mac-help/mchleab3a043/mac.
Please check your device in plenty of time before you come to take your exam, to implement the work around if it is needed. if you need any further help/guidance please contact us by emailing firstname.lastname@example.org
If you have been given a voucher code for an eCourse, follow these these simple steps to access the course:
We recommend that you copy and paste your voucher code into the relevant box. Once you have pasted it in, please ensure there are no empty spaces at the start or at the end of the code.
If you are still having problems with a voucher code, please email us at email@example.com for assistance.
You can buy multiple vouchers in one transaction. When you arrive at your shopping cart, follow these instructions:
Tick the REMOVE checkbox next to any course or voucher and select UPDATE CART to remove it from your basket. You may then begin the purchase process again.
To complete the interactive course you need a reliable internet connection and a desktop computer, laptop or standard-sized tablet (eCourses are not supported on mobile handsets).
If your issue isn’t covered in these FAQs, please send your query by email to firstname.lastname@example.org and a member of our team will get back to you as soon as we can.
Please note our support team is available between 08:30 and 16:30 from Monday to Friday (excluding Bank Holidays). Any queries made outside these hours will be dealt with by the support team on their return.
Please allow up to two business days for customer support responses from case escalations.
We appreciate your patience as we work to help you and other candidates.
If you have used the incorrect details to register an account on the CITB eCourses platform you will need to let us know as soon as possible. Go to ‘My Profile’ and select the ‘Contact Us’ button. Tell us the details that you need to change, then select ‘SEND REQUEST’ and a member of the team will pick this up as soon as they can and get in touch with you.
If you would like to change the details on your CITB eCourses profile, you will need to contact us regarding what it is you would like to change, and we will confirm whether or not this is possible. Go to ‘My Profile’ and select the ‘Contact Us’ button. Tell us the details that you need to change, then select ‘SEND REQUEST’ and a member of the team will pick this up as soon as they can and get in touch with you.
Once you have completed and passed your HSA or SMETS end of eCourse examination. You can log back into your CITB eCourses account and your certificate will be available to download on your dashboard.
If you have passed your exam and you are not able to download your certificate please email email@example.com
For the eCourses that do not have an invigilated exam at the end, once you have fully completed the course material, your certificate will be available to download on your CITB eCourses dashboard.
If you are buying an eCourse for someone else to complete (you might be an employer who wants to purchase a course or courses for your employees) you will need to purchase eCourse vouchers.
The voucher codes will be sent to you by email (ready for you to give to others). They are also immediately available on your DASHBOARD within your MY RECEIPTS tab on the left-hand side when you log in.
If you have purchased an eCourse but haven’t started it, you can apply for a refund within 28 days of purchase.
Go to the MY RECEIPTS section. Here you will see a list of any eCourses/eCourse vouchers you have bought; if a course is eligible for a refund, you will see the relevant icon (a circular arrow) displayed in the ACTIONS column.
Click this icon and complete the REFUND REQUEST form to apply for your refund. Your request will be reviewed and if approved your refund will be processed.
If you cannot see the refund icon this usually means your purchase is not eligible for a refund. However, some internet browsers have difficulty showing this icon so if you believe your eCourse is eligible but cannot see it try an alternative browser before contacting us.
Please note, if an eCourse has been started it is not eligible for a refund.
You can obtain a receipt for any eCourse or eCourse voucher purchased by navigating to the MY RECEIPTS section and clicking on the printer icon in the ACTIONS column. This downloads a PDF of your receipt.
Please note, some internet browsers have difficulty showing this icon so if you cannot see it try an alternative browser.
If you have any problems, downloading your receipt please email firstname.lastname@example.org and we can assist you.
No, if you have started your eCourse and it is longer than 28 days since you or someone purchase it for you, you would not be entitled to a refund.
Yes. Our Site Safety Plus eCourses are approved short duration courses which means that levy-registered employers can claim CITB grant for employed staff and subcontractors.
To ensure automatic grant payment, please urge your employees to add your company’s CITB levy registration number when they redeem a voucher or purchase a course for themselves.