To take a CITB eCourse examination you will need the correct form of photographic ID. Please see below the correct form of ID for each form of delivery.

Online:

• Yor ID must be a valid government issued passport or UK/EU drivers license (not a photocopy.)
• Your ID must include your full name (The first and last name on the ID must match the name on your web account profile and in your appointment confirmation email).
• Your ID must include a recent, recognizable photo
• Minors who are under the age of 18 are permitted to present a government issued ID as a form of identification along with having a legal parent or guardian present to provide verbal consent during the check in process (who must also have a valid form of ID.)

Test Centre:

• Candidates must provide one for of Primary ID. Of which can be either a valid government issued passport or UK/EU driver’s license (not a photocopy.)
• Your ID must include your full name (The first and last name on the ID must match the name on your web account profile and in your appointment confirmation email).
• Your ID must include a recent, recognizable photo
• If a candidate does not have the required form of Primary ID they may present two forms of Secondary ID. These must contain one from List A and one from List B (see below.) Both should be current and valid forms of ID.

*The secondary ID option is only available to use at a Test Centre.

• For candidates under 16, where government approved ID is not available, they should complete this form linked here. Take it with you to the test centre on the day of your exam.
• If you do not have the required Primary or Secondary ID when you are scheduled to take your end of course exam at a Pearson VUE  test centre, you must donwload the form linked here. Read the instructions on how to correctly complete the form and take it with you on the day of your exam, along with the additional support documentation outlined on the form.

Both our HSA and SMETS eCourse have an end of course examination that you must pass before you are eligable to download your certificate. Once you have fully completed the course material on the CITB eCourses platform you will see a button appear on your dashboard that says ‘BOOK FREE EXAM’ Once you click on this button it will ask how you would like to take your exam, online or at a test centre. You will then proceed with following the instructions to book your preferred date/time with Pearson VUE.

Once you have completed your booking, the date and time of your exam will show on your CITB eCourses dashboard.

Should you need to amend or cancel this booking you may do so by click on the ‘Manage my booking’ link. Online examinations can be cancelled or amended up to 30 mins before the examination is due to start. If you are scheduled to take your examinaiton at a test centre , you may not amend or cancel your exam if it is within a 48 hour window before the exam date/time.

If you have been given a voucher code for an eCourse, follow these these simple steps to access the course:

1. Go to the CITB eCourses Homepage
2. Click on ‘Redeem Voucher’
3. Follow the onscreen instructions and input your voucher code
4. You will then be prompted to create an account. If you have already registered an account on the platform, please log in
5. The eCourse will then be available on your Dashboard once you have logged in

We recommend that you copy and paste your voucher code into the relevant box. Once you have pasted it in, please ensure there are no empty spaces at the start or at the end of the code. 

If you are still having problems with a voucher code, please email us at ecourses@citb.co.uk for assistance.

You can buy multiple vouchers in one transaction. When you arrive at your shopping cart, follow these instructions:

1. Enter the number of vouchers you wish to buy under QUANTITY. 
2. Select UPDATE CART. 
3. Select CHECKOUT. 

Tick the REMOVE checkbox next to any course or voucher and select UPDATE CART to remove it from your basket. You may then begin the purchase process again.

To complete the interactive course you need a reliable internet connection and a desktop computer, laptop or standard-sized tablet (eCourses are not supported on mobile handsets).

Minimum requirements:

• Operating system: Windows, Apple or Android 
• Processor: 3 GHz
• RAM: 2 GB
• Broadband speed: 512 kbps
• Screen resolution: 1024 by 768
• The newest version of Chrome, Edge, Firefox, Internet Explorer or Safari

Please click here to view the technical requirements for your online CITB eCourse exam. Please be sure to test your system using the same network and computer you will use for your exam.

Once you have completed and passed your HSA or SMETS end of eCourse examination. You can log back into your CITB eCourses account and your certificate will be available to download on your dashboard.

If you have passed your exam and you are not able to download your certificate please email ecourses@citb.co.uk

For the eCourses that do not have an invigilated exam at the end, once you have fully completed the course material, your certificate will be available to download on your CITB eCourses dashboard.

If you are buying an eCourse for someone else to complete (you might be an employer who wants to purchase a course or courses for your employees) you will need to purchase eCourse vouchers.

1. Start by selecting the eCourse you want to buy a voucher for. Read the COURSE DETAILS to make sure it’s the correct course. 
2. Choose BUY NOW and select the BUYING FOR SOMEONE ELSE option. 
3. Select the number of vouchers you want to buy. 
4. At checkout you’ll be prompted to create an account or log in before you make a payment. 

The voucher codes will be sent to you by email (ready for you to give to others). They are also immediately available on your DASHBOARD within your MY RECEIPTS tab on the left-hand side when you log in.