CITB eCourses

Top asked FAQs:

Are eCourses eligible for CITB Short course grants?

1. Candidate Identification Requirements
- Why do candidates under 18 need a parent’s/guardian’s consent for the online exam?
- Do I need to provide ID when I take my exam?
- Can under 18’s book an exam without parental consent?
- What identification do I need to take my online exam with Pearson VUE?
Pearson Vue record all online exams and minors (under 18’s) are not legally allowed to consent for themselves to being recorded by a third party.
Yes, photographic ID is required both online and in the test centre. Please see below for the different requirements;

Online:

All IDs must be valid government-issued in their original form (not a photocopy)

Acceptable IDs include: passport or UK/EU driver’s licence

IDs must include the candidate’s name (The first and last name on the ID must match the name on your web account profile and in your appointment confirmation email).

IDS must include a recent, recognizable photo

Minors who are under the age of 18 are permitted to present a government issued ID as a form of identification.

A minor’s guardian must also present a valid ID and provide verbal consent during the check-in process

Test Centre:

https://www.citb.co.uk/courses-and-qualifications/find-a-training-course/ecourses/candidate-rules-agreement/

For candidates under 16, where government approved ID is not available, they should provide the following form, completed as instructed. Under 16 ID Form
Test centre exams - Candidates over the age of 16 can attend and complete the exam without the need for parental consent. If you are under the age of 16 the parental consent form must be complete and provided to the centre at the time of exam delivery. This form can be found here - Parental Consent Form

Online exams - During the OnVUE check-in process, candidates must select the box indicating that they are under 18 years of age and have their parents or guardians approval to continue. When taking an exam online, candidates under the age of 18, must have their parent or guardian present at the time of exam delivery to provide approval to the exam greeter.

To take an online exam with our partners Pearson VUE, you will need government issued identification. The accepted forms of ID are either a valid passport or driving licence.

2. Examinations
- Which accommodations are available to delegates taking an exam at a Pearson VUE test centre?
- What happens if I fail the end of course examination?
- How do I book my end of course exam?
- Can I book an eCourses exam in a Pearson Vue test centre?
The following accommodations are available.

British Sign Language.

Reader / Recorder.

Accommodations are only available when you choose to take youe examination at a test centre.

During the online booking process there is guidance on how to book the relevant accommodation.
If you fail the end of course examination you can retake it.

All you need to do is to log on to the eCourses platform (ecourses.citb.co.uk), and click the link to rebook the examination again. This willtake you to the Pearson Vue examination site where you can schedule a new exam.

As this is a retake you will need to make a payment of £21.

Once you have booked, details of the examination date and time will be shown on the eCourses platform dashboard.

Once you have successfully completed an eCourse and return to your dashboard, you will see a botton allowing you to book your examination.

Click this button and you will be taken to the Pearson VUE examinations site where you will be able to schedule and book your examination by following the instructions provided.

Once you have booked, details of the examination date and time will be shown on the eCourses platform dashboard.

Yes you can.

Once you have completed your course and have the option to book your exam shown on your dashboard, click the "book exam" button and you will be given the option to choose either at a test centre or online examination.

3. Vouchers
- What should I do if my voucher code isn't working?
- I have a voucher for an eCourse - how do I use it?
- How do I buy multiple vouchers?
If your voucher code isn’t working, make sure you have entered it correctly. We recommend that you copy and paste it into place and ensure there are no empty spaces at the start or at the end of the code.

If you are still having problems with a voucher code, please email us at ecourses@citb.co.uk for assistance.
If you have been given a voucher code for an eCourse, follow these simple steps to access the course.

Start by selecting the ‘Have a voucher? Use it now’ link at the top of the eCourses homepage.

Follow the on-screen instructions and input your voucher code.

You’ll be prompted to create an account or log in.

The eCourse is immediately available on your DASHBOARD when you log in.
You can buy multiple vouchers in one transaction. When you arrive at your shopping cart, follow these instructions.

Enter the number of vouchers you wish to buy under QUANTITY.

Select UPDATE CART.

Select CHECKOUT.

4. Technical Requirements
- What equipment do I need to complete the end of course examination?
- What equipment do I need to complete a Site Safety Plus eCourse?
You need internet access and a desktop computer or laptop with a webcam, speakers and microphone. Be sure to test your system using the same network and computer you will use for the exam.

Technical requirements

Operating system: Windows 10, Windows 8.1 (32-bit and 64-bit), Mac OS 10.13 and above (excluding beta versions). Note: Windows operating systems must pass genuine Windows validation. Windows Vista, Windows XP and Windows 7 are strictly prohibited for exam delivery. All Linux/Unix based operating systems are strictly prohibited.

RAM: OS specified minimum RAM, 4 GB or more.

Display: Minimum resolution 1024 x 768 in 16-bit colour.

Internet browser: The most recent version of Chrome, Edge, Firefox, Internet Explorer or Safari.

Internet connection: For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. Tethering to a mobile hotspot is explicitly prohibited.

Webcam, sound and microphone: Webcam must have a minimum resolution of 640 x 480 @ 10 fps. Webcam may be internal or may be external and connected to the computer. Mac users may need to allow OnVUE within their ‘System preferences: Security & Privacy: Privacy’ settings for microphone, camera, automation and input monitoring.

Device: All tablets are strictly forbidden, unless it has a physical keyboard and also meets the operating system requirements mentioned earlier.
1. To complete the interactive course

You need a reliable internet connection and a desktop computer, laptop or standard-sized tablet (eCourses are not supported on mobile handsets).

Minimum requirements

- Operating system: Windows, Apple or Android .

- Processor: 3 GHz.

- RAM: 2 GB.

- Broadband speed: 512 kbps.

- Screen resolution: 1024 by 768.

- The newest version of Chrome, Edge, Firefox, Internet Explorer or Safari.

2. To complete the end of course examination

You need internet access and a desktop computer or laptop with a webcam, speakers and microphone. We recommend that you make sure you have access to the relevant equipment before purchasing. Be sure to test your system, using the same network and computer you will use for the exam.

Technical requirements

- Operating system: Windows 10, Windows 8.1 (32-bit and 64-bit), Mac OS 10.13 and above (excluding beta versions). Note: Windows Operating Systems must pass genuine windows validation. Windows Vista, Windows XP and Windows 7 are strictly prohibited for exam delivery. All Linux/Unix based operating systems are strictly prohibited.

- RAM: OS specified minimum RAM, 4 GB or more.

- Display: Minimum resolution 1024 x 768 in 16-bit colour.

- Internet Browser: The newest version of Chrome, Edge, Firefox, Internet Explorer or Safari.

- Internet connection: For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. Tethering to a mobile hotspot is explicitly prohibited.

- Webcam, sound and microphone: Webcam must have a minimum resolution of 640x480 @ 10 fps. Webcam may be internal or may be external and connected to the computer. Mac users may need to allow OnVUE within their ‘System Preferences: Security & Privacy: Privacy’ settings for microphone, camera, automation and input monitoring.

- Device: All tablets are strictly forbidden, unless it has a physical keyboard and also meets the operating system requirements mentioned earlier.

7. Certificates
- I've completed the COVID-19 eCourse, why isn't it showing on CITB Card Checker?
- How do I get a certificate to prove that I have passed the end of course examination?
The COVID-19 - Setting up and operating a safe construction site eCourse isn't required to apply for any of the construction related card schemes (e.g. CSCS). Therefore, the information is not transferred to the CITB online card checker.

When you complete an end of course examination with Pearson VUE your Score Report will be immediately from our examination partners, Pearson VUE.

If you pass the examination, your certificate will be available to download from the dashboard on the CITB eCourses site.

5. Support
- My issue isn’t listed here – what can I do?
- How long will it take for eCourses@citb.co.uk to reply to my email?
If your issue isn’t covered in these FAQs, please send your query by email to ecourses@citb.co.uk and a member of our team will get back to you as soon as we can.

Please note our support team is available between 08:00 and 17:30 from Monday to Friday (excluding Bank Holidays). Any queries made outside these hours will be dealt with by the support team on their return.

Please allow up to five business days for customer support responses from case escalations.

We appreciate your patience as we work to help you and other candidates.

6. Account
- I’ve accidentally used incorrect details to set up my account – how can I change them?
- How do I change my profile details?
If you have used incorrect information to register for the eCourses website (for example, your date of birth is incorrect) you should inform us as soon as possible. 

Go to the MY PROFILE tab and select the CONTACT US button.

Tell us what you need to change, then select SEND REQUEST. 
If you have incorrect information in your eCourses website profile (for example, your date of birth is incorrect) you should inform us as soon as possible. 

Go to the MY PROFILE tab and select the CONTACT US button.

Tell us what you need to change, then select SEND REQUEST.

8. Courses
- I mistakenly added an eCourse to my shopping cart instead of a voucher – how do I remove it?
- How do I buy an eCourse for someone else to take?
Tick the REMOVE checkbox next to any course or voucher and select UPDATE CART to remove it from your basket, then start the purchase process again.
If you are buying an eCourse for someone else to take (you might be an employer who wants to purchase several courses at a time for your employees) you will need to purchase eCourse vouchers.

Start by selecting the eCourse you want to buy a voucher for. Read the COURSE DETAILS to make sure it’s the correct course.

Choose BUY NOW and select the BUYING FOR SOMEONE ELSE option.

Select the number of vouchers you want to buy.

At checkout you’ll be prompted to create an account or log in before you make a payment.

The voucher codes will be sent to you by email (ready for you to give to others). They are also immediately available on your DASHBOARD when you log in.

9. Refunds and Reciepts
- How do I get a refund if I’ve bought an eCourse by mistake?
- How do I get a refund if I’ve bought a voucher by mistake?
- How do I get a receipt for an eCourse or voucher I have bought?
If you have purchased an eCourse but haven’t started it, you can apply for a refund within 28 days of purchase.

Go to the MY RECEIPTS section. Here you will see a list of any eCourses you have bought; if a course is eligible for a refund you will see the relevant icon (a circular arrow) displayed in the ACTIONS column.

Click this icon and complete the REFUND REQUEST form to apply for your refund. Your request will be reviewed and if approved your refund will be processed.

If you cannot see the refund icon this usually means your purchase is not eligible for a refund. However, some internet browsers have difficulty showing this icon so if you believe your eCourse is eligible but cannot see it try an alternative browser before contacting us.

Please note, if an eCourse has been started it is not eligible for a refund.

If you have purchased a voucher and that voucher has not been redeemed, you can apply for a refund within 28 days of purchase.

Go to the MY RECEIPTS section. Here you will see a list of any vouchers purchased; if a voucher is eligible for a refund you will see the relevant icon (a circular arrow) displayed in the ACTIONS column.

Click this icon and complete the REFUND REQUEST form to apply for your refund. Your request will be reviewed and if approved your refund will be processed.

If you cannot see the refund icon this usually means your purchase is not eligible for a refund. However, some internet browsers have difficulty showing this icon so if you believe your voucher is eligible but cannot see it try an alternative browser before contacting us.

Please note, if a voucher has been redeemed it is not eligible for a refund.

You can obtain a receipt for any eCourse or voucher purchased by navigating to the MY RECEIPTS section and clicking on the printer icon in the ACTIONS column. This downloads a PDF of your receipt.

Please note, some internet browsers have difficulty showing this icon so if you cannot see it try an alternative browser.